REI Uncommon Path
Redesign
Uncommon Path is a digital publication and newsletter for REI Co-op members. The blog unpacks the ideas, issues and experiences that shape the relationship between people and life outside.
Project Type
Website Redesign
Location
Remote
Team
UX Designer - Me
UX Designer - Caroline
Visual Designer - Emily
Company
REI
Industry
E-commerce
Timeline
4 Months
Problem
100%👎
Of the users I asked to complete specific actions on Uncommon Path expressed challenges with navigation, content discovery, and community engagement.
I ran user tests—recruited people, set tasks, tracked behavior, and logged pain points.
Solution
Easy Content Discovery
Improved filters, search, and recommendations help users find relevant articles.
Connected Blog and Store Experience
Created a connected ecosystem in this experience where different types of content can coexist to help the user make better purchasing decisions.
Seamless Exploration
Intuitive UI elements encourage effortless browsing, strengthens brand credibility, and fosters a loyal community
Click on the "View More Details" cta button to view in detail
I began by identifying my target users to clarify their pain points, ensuring an organized site audit focused on those specific issues and much more.
My Process
Personas
I started by completing an audience analysis through online observation. I looked at comments from users talking about uncommon path experience from the Uncommon Path blog section, and Reddit.
From analyzing my findings, I found two distinct user groups:
Shopper
Enjoy visitng REI Shop to purchase their favorite gear and clothing
Value Expert Advice, user reviews, and seamless navigation between content and product pages
Learner
Enjoy coming to Uncommon Path for learning new outdoor activities
Read personal stories, tips, and gear reviewsIsolated community experience
I then identified the experience pillars from Uncommon Path.
Uncommon Path Pillars
Community
First
A community-driven platform where readers can discover and share real-life stories
Intuitive
Discovery
Make the site easier to explore and show off essential content and products to the users
Seamlessly integrate REI’s e-commerce with Uncommon Path to guide users along an intuitive journey
Life Outdoors
Identify a distinct visual direction that aligns with REI Co-op’s values and sets Uncommon Path apart
Using the 5 Pillars as a framework, it help me pinpoint five major pain points within the key user experiences.
Pain Points
Overwhelming & Impractical Navigation
Overwhelming users with too many options
Non-existent Content Hierarchy
Difficulty in finding relevant content
Isolated Community Experience
Limited opportunities to interact with each other or with the content creators
Separated Entities of REI Ecosystem
Missed conversion opportunities
The Painpoints I found gave me the insights I needed to zoom Out in the larger experience to work on Navigation.
Site Map
By creating a site map, I gained a clearer understanding of how pages relate within the REI experience. This allowed me to organize pages and navigation tabs for the most optimal user experience within REI to positively impact the users (Shoppers + Learners) and business.
Myself and the other fellow created two different explorations for the site map (vertical + horizontal). We ultimately chose the horizontal navigation because it was more familiar for existing REI Uncommon Path users and provides more freedom to discover content.
Once the site structure was clear, I moved on to outlining the essential design requirements to align user needs and features for design.
Gathering Requirements
During this stage, my team and I were in constant communication on how to make the design phase as efficient as possible. We agreed on MVP features, and established detailed component requirements that would be implemented in the wireframe and final design.
After Gathering Requirements, I jumped into DESIGNING. 👨🎨
Design Process
Initial Sketches
For the design phase, the first template I worked on was the article listing page. The initial listing page lacked adequate navigation, filters, and personalization options.
To fix these issues, I implemented a secondary navigation section for choosing topics of interest, added filters for more personalization, and created a sticky navigation at the top to allow users to see different parts of the REI ecosystem while browsing.
Example of ideation Sketches I made for the article listing page
Now lets move to the wireframe.
Wireframe
Many of the features I mentioned in the initial sketch are designed here in higher fidelity. However, in this iteration, I focused on improving component spacing and adding relevant copy to assist the visual designer in the final design phase.
Finally, what you all have been waiting for! 🥁
Thoughtful Research + Design = Increased REI Value 💰 😁
The final article listing page enables discovery by category, topic, or tag, improving exploration on REI Uncommon Path. The design resolves previous experience issues with content herarchy, navigation, usability, and business return on design investment.
Learner + Shopper
Easy Content Discovery – Improved filters, search, and recommendations help users find relevant articles.
Connected Blog and Store Experience - Created a connected ecosystem in this experience where different types of content can coexist to help the user make better purchasing decisions.
Seamless Exploration – Intuitive UI elements encourage effortless browsing, strengthens brand credibility, and fosters a loyal community
REI Uncommon Path ROI
Higher Conversion to Purchases - Easier discovery drives more users to REI’s e-commerce
Increased Repeat Visits - Engaged readers return, increasing lifetime value
Constraints
Iterations for MVP pages
If I had the chance to iterate further on this project, I’d focus on more user-facing AI features. These could include personalized navigation paths, AI-generated summaries for comment threads, and interactive infographics that show how gear looks in different scenarios.
Our redesign mainly tackled major interaction and content issues. However, we still considered AI’s role in backend content updates and personalization features while completing annotations. I made sure to show hints of that thinking in the final designs.
Reflections + Takeaways
I had a great experience working in this problem space. I successfully fixed and improved user experience issues in content, discovery, and navigation. I’m confident our solutions can be applied to similar challenges in the future. Hopefully, I can continue working on additional projects like this in the future.
Team Work Makes the Dream Work
Working with the other two fellows on this project couldn’t have gone better. We pushed each other to think more ambitiously and strategically about every aspect of the work. One of the best moments came when we were all creating our hi-fidelity wireframes. Each of us focused on specific pages, but we supported one another by critiquing each other’s designs and asking questions that advanced our overall vision.
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